Add the previous information:
Our patrons can still request holds of items that belong to a Pinnacle library, but they need to go through our ILL dept. (Adult Services)
Since there will be an increase the number of items requested outside of PrairieCat (our system) please follow the following procedure:
1. (Instead of sending directly to reference) Have patron fill out a request form
2. Tell patron we will only call if we are unable to place the hold
3. Give the form to Adult Services
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